We take pride in the quality of our craftsmanship. If you are not satisfied with your purchase, our policy is as follows:
- Return Eligibility: You may request a return or exchange within 7 days of delivery. Items must be in their original, unused condition, free from water damage or stains, and in their original packaging.
- Damaged Items: If you receive an item that has been damaged during transit, please contact us within 48 hours of delivery with photographic evidence. We will arrange for a replacement or a full refund.
- Process: Please contact our support team with your order number. Once our team inspects the returned product, we will process your request.
- Refunds: Approved refunds are processed within 10-15 working days via your preferred method (Bank Transfer, EasyPaisa, or Store Credit).
- Non-Returnable Items: Custom-engraved sets or items that have been submerged in water, put in a dishwasher, or show signs of heavy wear cannot be accepted for return.